Orders that are returned to us as not deliverable for any reason other than due to mistakes made by Legends Creek LLC will be refunded with our original cost to ship the product to you deducted from your refund.
Orders shipped with the free shipping option will be sent by ground mail. Please select a paid, priority mail option if you need the items faster.
On rare occasions, the USPS will lose or damage packages. In the event this happens to you, we do guarantee all orders. We will either replace your order or refund it at our discretion and will file a claim with USPS. Customers must cooperate with all claims, or the replacement/refund will be forfeit. Customers must assist by checking with your local post office/mail carrier, or refunds/replacement will not be issued.
We are not responsible for delays in shipping times caused by the carrier, the weather, or any other issue that is out of our control. If you pay for expedited shipping and it is not received in time, we can help you file a claim with USPS.
